Terms and conditions
TERMS & CONDITIONS
Below you will find our company terms and conditions:
By placing the order this confirms you have read and agree to be bound by our Conditions of Sale, you are making an offer to purchase the Product(s), which you have specified in your shopping basket. All orders are subject to acceptance within 1 working day of our receipt of your order, you will receive a confirmation of your order by email, along with your order reference number. This number should be retained for future reference. Any acceptance of your order by Nursery Toy Box is subject to these conditions of sale and to the availability of stock.
Nursery Toy Box reserves the right to withdraw any Products, in its sole discretion, refuse to process an order for any reason at any time. Without prejudice to your statutory rights as a consumer, Nursery Toy Box will not be liable to you or a third party by reason of Nursery Toy Box withdrawing any Product or refusing to process any order.
PRICE AND PAYMENT
All prices are quoted in £ Sterling. Except in the case of manifest error, the prices payable for Products that you order are as set out on the Website at the time at which you place your order.
Payment may be made using PayPal.
DESCRIPTION OF PRODUCTS
The Products depicted are as seen. The reproduction of colours and styles are as accurate as photographic and image processing will allow. Nursery Toy Box does not accept responsibility for slight variances in colour and style.
You have a legal right to cancel an order at any time. If your order has been dispatched, then we will be unable to amend or cancel the order. We do not work weekends or bank holidays, therefore if you have made a request to amend or cancel your order during this period we will pick up your request when we start the next working day, and will always try to notify you that day if your request was successful. However, we do experience high volumes of customer contact which can delay our response and action to your support request.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. In the case of a contract relating to multiple goods ordered in one order and delivered separately the cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
EFFECT OF CANCELLATION
If you cancel this contract in accordance with these terms and conditions listed, we will reimburse to you the agreed amount.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We may make a deduction from the reimbursement for delivery costs if there was a cost involved to get the order sent to you, in the event of you cancelling due to change of mind. See ‘change of mind’ under the returns policy.
We will make the reimbursement without undue delay, and not later than:
- 14 days after the day we receive back from you any goods supplied, or
- (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
- if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the date on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods by post. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you want to return an item, simply email us at firstname.lastname@example.org indicating order number, which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement, alternative or refund. We also ask you to give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions as per below,
- Lost in Transit if Product Returned We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special delivery.
If you return an item, because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 30 days of delivery.